Return, Cancellation and Refund Policy

Return Policy

Pre-Shipment Quality Assurance

Before books are ready for shipment, an essential step in maintaining product integrity and ensuring customer satisfaction is pre-shipment quality assurance. Publishers must provide high-resolution images of the books to verify their condition meticulously. These images should encompass all critical aspects of the book, including the cover, spine, and pages. By doing so, any potential damages or defects can be identified early in the process.

The importance of high-resolution images cannot be overstated. Such images allow for a detailed inspection, ensuring no damage goes unnoticed. This comprehensive visual documentation serves as a preliminary check, significantly reducing the likelihood of defective books reaching the customers. Publishers should ensure that the images are clear and taken from various angles to cover every part of the book thoroughly.

If any damage or defect is detected during this inspection phase, it must be rectified promptly. Addressing these issues before shipment prevents customer dissatisfaction and potential returns, which can be costly and time-consuming. This proactive approach not only enhances the quality control process but also reinforces the publisher’s commitment to delivering high-quality products.

Moreover, this step in the quality assurance process helps build trust with customers. When customers receive books that meet their expectations in terms of quality and condition, it enhances their overall experience and satisfaction. This, in turn, can lead to positive reviews, repeat business, and a stronger reputation for the publisher.

In essence, pre-shipment quality assurance acts as a safeguard, ensuring that only books in pristine condition are dispatched to customers. By investing time and resources in this crucial step, publishers can uphold the highest standards of quality and reliability, ultimately leading to greater customer loyalty and business success.

Handling Defective Books

In the unfortunate event that a customer receives a defective book, such as one with damaged covers, missing pages, unprinted content, or torn pages, it is imperative to address the issue promptly. Customers are required to contact us within 30 days of receiving the defective book. This timeframe ensures timely resolution and helps us maintain the high standards of book quality that our customers expect.

Upon receiving a defective book, the customer should provide specific details to facilitate the replacement process. This includes the order number, a description of the defect, and, if possible, photographic evidence of the issue. Such detailed information allows our support team to assess the problem accurately and expedite the replacement.

To report a defective book, customers can use the designated contact channels, which include email, phone, or an online form available on our website. Clear instructions on how to report the defect are provided to make the process straightforward. Once the defect is reported, our team will verify the information and arrange for a replacement copy to be shipped as swiftly as possible.

The replacement process is designed to be hassle-free, ensuring that the customer’s reading experience is not unduly interrupted. We prioritize minimizing any inconvenience and maintaining customer satisfaction. The defective book does not need to be returned in most cases, allowing the customer to dispose of it responsibly or keep it as a reference.

By addressing defective books promptly and efficiently, we uphold our commitment to quality and customer service. Our goal is to ensure that every customer receives books in excellent condition, enhancing their reading experience and fostering continued trust in our services.

Expedited Local Delivery

For customers situated within a 3km radius of College Street, we provide an expedited delivery service designed to ensure books reach their destinations within 1-2 days. This swift delivery is made possible due to the strategic proximity of our main distribution hub to College Street, which significantly reduces transit time and enhances the overall efficiency of our logistical operations.

The logistical framework supporting this expedited service is meticulously orchestrated. We collaborate closely with local courier partners who are familiar with the area, allowing them to navigate the streets efficiently and minimize delivery delays. These couriers are equipped with advanced route optimization tools that help streamline their delivery schedules, ensuring that each package is delivered promptly.

Moreover, our distribution hub located near College Street is stocked with a wide range of inventory, allowing for quick processing of orders. Once an order is placed, our team immediately picks, packs, and hands it over to our local courier partners. This seamless coordination reduces the handling time, facilitating faster dispatch and delivery.

The benefits of this expedited local delivery service are multifaceted. Customers within the 3km radius enjoy the convenience of receiving their books almost immediately after ordering, enhancing their overall satisfaction. Publishers also benefit as this prompt delivery service can lead to a higher rate of repeat purchases and positive customer feedback.

In summary, the combination of strategic location, efficient logistics, and reliable local courier partnerships enables us to offer an expedited delivery service that is both swift and dependable. By leveraging these elements, we ensure that our customers receive their books in the shortest time possible, upholding our commitment to quality and efficiency in book delivery.

Standard Delivery for Distant Locations

For customers whose delivery addresses are more than 3km away from College Street, the standard delivery time is typically 6-7 days. Several factors influence this delivery timeframe, ensuring that both publishers and customers are aware of potential variables that may affect the shipping process.

One primary factor is the distance itself. The farther the delivery location, the more logistical challenges are involved, such as the availability of transport options and the geographical terrains that need to be navigated. Additionally, the schedules of the courier services play a crucial role. Courier companies often have fixed routes and delivery schedules, which can cause variations in delivery times depending on the demand and capacity of their services.

Potential delays can also arise from unforeseen circumstances such as weather conditions, roadblocks, or public holidays. These factors, though sometimes unavoidable, are taken into consideration by courier services when estimating delivery times. It is important for customers to be aware of these possible delays and understand that they are part of the broader delivery ecosystem.

To manage expectations regarding delivery times, customers are encouraged to utilize shipment tracking tools provided by most courier services. By entering the tracking number on the courier company’s website, customers can monitor the progress of their shipment in real-time, gaining insights into its current location and estimated arrival time. This feature provides transparency and helps in planning accordingly.

A detailed outline of the delivery process is also beneficial. After placing an order, the shipment is packed and handed over to the courier service. It is then transported through a series of hubs and depots before reaching its final destination. Each of these steps is tracked and updated in the shipment tracking system to keep customers informed.

By understanding these factors and utilizing available tools, customers can better manage their expectations and ensure a smooth delivery experience for their books, even when they are located more than 3km away from College Street.

A buyer is entitled to cancel an order placed or return the original product, within the time limit prescribed the company.

A) Buyer Cancellation

In case, the buyer has placed an order and the full amount has already been paid by the buyer, and the buyer cancels the order before the shipment of the product by the vendor, the full amount is refunded to the buyer. Even the tax is automatically reversed. The vendor immediately should reimburse the full amount to the company within 3 to 4 business days from the day of receiving intimation from the company.

The same principle is applicable if the buyer cancels the order when the product has already been shipped by the vendor and the product is Return to Origin.

B) Vendor Cancellation

If the vendor cancels any order before shipment; this will attract fees deductible from the vendor.  The simple cause is such cancellation from vendor, not only hampers the reputation of the portal, also the buyer will lose confidence in www.edu-yours.com as well as its authorized vendors.

If the cancellation of the product is made before shipment, the commission fees, as well as allied taxes are charged from the vendor.  In addition, the product cancelled, will be delisted on the portal for a week.

If the pickup is not done successfully from the vendor, even after three attempts, the company will consider it as a cancellation of the order. Since the fault is on the part of the vendor on non delivery of the product, the vendor will be charged a cancellation fee in addition to related taxes, at a rate higher, than the charge for cancellation before shipment. However, the vendor cannot cancel such a product from the system himself.

In both the cases, the vendor will be liable to reimburse the total amount already paid by the buyer, within 3 to 4 business days from the day of the cancellation of the order to the company.

If the vendor fails to comply any of the guidelines regarding refund, the vendor’s account will be deactivated and all the products by the vendor will be delisted on the portal, for time period of 15 days.